Tuyển Digital Marketing thu nhập $ 1.000-2.000 /tháng tại Hà Nội - Navigos Search

Key Responsibilities
• Handle the logistics fulfillment according to company SOP’s.
• Consistently implement the company One-Best-Ways (OBWs) processes/procedures/systems across the accounts handled.
• Empowered to initiate the new, better OBWs, through the proper channels.
• Effectively cooperate with OPS and Fleet, Product, Sales, Customer Experience and Suppliers for seamless daily operations and overall service improvements.
• Ensure all bookings, passenger details, logistic information, internal notes, and supplier notes updated on reservations system in an accurate and timely manner.
• Handling and making reservations of accommodation, air ticket, train ticket, suppliers, restaurants, all services including in the package (except transportation and tour guides).
• Ensure all details of itinerary has been entered into system correctly and reconfirming every aspect of the booking before passing on documents to Agents and information to the Sales team.
• Ensure 24/7 supports on the ground for client’s complaints and incidents.
• Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures.
• Ensure bookings run within budget.
• Daily and weekly tracking of individual sales targets.
• Advice finance team of all receivables and payables.
• Ask as well as participate in any trainings or upskilling recommended by the Reservations Team Leader or you feel relevant to your role.
• Ensure you maintain up to date with product knowledge and understand Discova’s offerings.
• Ensure you discuss business improvement and efficiencies with your leader.

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Hạn nộp hồ sơ: 08/03/2025

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