Tuyển Hỗ Trợ Kinh Doanh thu nhập Thoả thuận Toàn thời gian tại Hồ Chí Minh - CÔNG TY CỔ PHẦN MẠNG XÃ HỘI DU LỊCH HAHALOLO

Assist customers with booking inquiries, cancellations, modifications, and refund requests across across booking services
booking inquiries, cancellations, modifications, and refund requests
Provide prompt and professional support through phone, email, and live chat.
prompt and professional
phone, email, and live chat
Ensure fast response times (under 15 minutes for chat and under 30 minutes for emails/calls)
fast response times
15 minutes
under 30 minutes
opportunities to upsell premium services
Hotel upgrades (better rooms, early check-in, breakfast, airport transfers)
Flight add-ons (extra baggage, seat selection, priority boarding, lounge access).
Flight add-ons
Car rental enhancements (insurance packages, premium vehicles).
Car rental enhancements
Tour package extensions (private guides, adventure activities).
Tour package extensions
Exclusive restaurant bookings and premium dining experiences.
Exclusive restaurant bookings and premium dining experiences
Identify customer pain points and provide feedback to the Product and Revenue Management teams for service improvement
customer pain points
Product and Revenue Management teams
Support in document all interactions using CRM and ticketing systems for case tracking
CRM and ticketing systems

College/Bachelor’s degree in Business, Hospitality, Tourism, or a related field.
College/Bachelor’s degree
Minimum 3+ years of experience in sales support in an OTA, airline, hotel, or travel-related platform.
3+ years of experience in sales support
OTA, airline, hotel, or travel-related platform
Experience in sales-driven sales support, upselling, or cross-selling.
sales-driven sales support, upselling, or cross-selling
Excellent communication skills in English.
Excellent communication skills
English
Strong negotiation and persuasion skills for upselling.
negotiation and persuasion skills
Ability to manage high volumes of interactions while maintaining service quality.
manage high volumes of interactions while maintaining service quality
Proficiency in CRM, live chat software.
CRM, live chat software
Knowledge of hotel service operations is a plus.
hotel service operations

Competitive salary with commission-based incentives for upselling success.
commission-based incentives
Career growth opportunities in Sales, Customer Experience, or Marketing.
Sales, Customer Experience, or Marketing
Opportunity to work in a leading global OTA with expansion in the US market.
work in a leading global OTA
Remote or hybrid work options available.

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.

Hạn nộp hồ sơ: 05/04/2025

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