Tuyển IT Helpdesk/IT support thu nhập $ 664-730 /tháng tại Quốc tế

• Provide non-voice customer support through email and chat platforms.
• Manage customer inquiries efficiently and effectively, addressing their needs and concerns.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to share knowledge and improve service delivery.
• Identify and escalate complex issues to appropriate teams when necessary.
• Utilize problem-solving skills to propose solutions and enhance customer satisfaction.
• Ensure compliance with company policies and procedures for customer service.
• Strive for continuous improvement in performance metrics and customer feedback.

• Fresh graduate / applicants without customer service experience are welcomed to apply!
• Excellent typing skills with a high level of accuracy.
• Strong communication skills in Vietnamese and English, both written and verbal.
• Proven problem-solving abilities with a customer-centric approach.
• Ability to work independently as well as part of a team.
• Familiarity with customer service software and tools is a plus.
• Attention to detail and the ability to prioritize tasks effectively.

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Hạn nộp hồ sơ: 20/02/2025

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