Tuyển IT Support thu nhập Thoả thuận Toàn thời gian tại Hồ Chí Minh - NashTech

Act as Technical Lead to workstation related tasks. Interact with customers (internal/external) and stakeholders, provide recommendations and inputs when needed. Monitor, analyze and improve the supporting service, SLA, Ticket Management Process. Lead and guide the team of IT Support Engineers to: Support the end users to troubleshoot the IT-related issues on their computers, including hardware, OS and applications and simple network configurations Ensure the team to log and follow up with other IT teams to support calls and tickets until resolve. Provide guidance to users on internal systems, software and applications. Deploy/install, maintain, upgrade IT equipment and standard applications. Perform diagnostic tests, modify or repair computer hardware, including PC, printer, data projector and peripherals. Perform other tasks assigned by line manager.
Act as Technical Lead to workstation related tasks.
Interact with customers (internal/external) and stakeholders, provide recommendations and inputs when needed.
Monitor, analyze and improve the supporting service, SLA, Ticket Management Process.
Lead and guide the team of IT Support Engineers to:
Support the end users to troubleshoot the IT-related issues on their computers, including hardware, OS and applications and simple network configurations
Ensure the team to log and follow up with other IT teams to support calls and tickets until resolve.
Provide guidance to users on internal systems, software and applications.
Deploy/install, maintain, upgrade IT equipment and standard applications.
Perform diagnostic tests, modify or repair computer hardware, including PC, printer, data projector and peripherals.
Perform other tasks assigned by line manager.

Good English communications Has at least 3+ years’ experience in HelpDesk/ Support Has 1+ year of experience as a team lead role of IT Helpdesk/ Support line Strong experience with Office 365, Power Automate, Powershell scripting, MS Operating System,... Bachelor or equivalent degree in computer science Passionate of learning, sense of urgency, and detailed Time management skills Ability to work independently Have the sense of critical thinking Passion, Adaptive and Enthusiasm.
Good English communications
Has at least 3+ years’ experience in HelpDesk/ Support
Has 1+ year of experience as a team lead role of IT Helpdesk/ Support line
Strong experience with Office 365, Power Automate, Powershell scripting, MS Operating System,...
Bachelor or equivalent degree in computer science
Passionate of learning, sense of urgency, and detailed
Time management skills
Ability to work independently
Have the sense of critical thinking
Passion, Adaptive and Enthusiasm.

13-month salary per year Performance bonus (up to 2-month salary) Flexible option bonus for good performers & retention bonus for outstanding performers Hybrid Working Model Social – Health – Insurance paid fully. Healthcare: Annual health check-up, Premium Health Insurance (plus 1 slot for your dependent) Annual leaves: 14 -18 days Clubs program: Football, Badminton, Swimming, Tennis, Rock, Yoga... Training courses: Technical skills – Soft skills – English People are extremely important to us and that’s why we have a clear vision: to make NashTech a great place to work in its sector. We pride ourselves on: Professional and Flexible Working Environment Great Teamwork International Assignments WeCare - WeShare - WeDare - WeInnovate Engagement Program
13-month salary per year
Performance bonus (up to 2-month salary)
Flexible option bonus for good performers & retention bonus for outstanding performers
Hybrid Working Model
Social – Health – Insurance paid fully.
Healthcare: Annual health check-up, Premium Health Insurance (plus 1 slot for your dependent)
Annual leaves: 14 -18 days
Clubs program: Football, Badminton, Swimming, Tennis, Rock, Yoga...
Training courses: Technical skills – Soft skills – English
People are extremely important to us and that’s why we have a clear vision: to make NashTech a great place to work in its sector. We pride ourselves on:
Professional and Flexible Working Environment
Great Teamwork
International Assignments
WeCare - WeShare - WeDare - WeInnovate Engagement Program

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Hạn nộp hồ sơ: 30/11/2024

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