Tuyển Product Marketing thu nhập Thương lượng tại Hồ Chí Minh - Home Credit Vietnam - Explore Your Dream Team

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KEY RESPONSIBILITIES
1. Drive customer centricity culture activities (60%)
• Play as business owner role for CX Principles project which articulates CX Principles into key behaviors & standards across company, especially frontline teams to keep customer experience consistent
• Coordinate with consulting agency, People division & related functions to organize activities, contests and reward program to promote customer centric culture and mindset within the organization.
2. Monitor, understand & improve customer experience for assigned customer segments (40%)
• Define customer journey (stage/ step/ touchpoints/ related functions) for new product/ service/ feature. It could be End-to-end journey but usually specific parts of journey
• Define the key metrics & questionnaire to measure the success of customer experience based on customer journey (NPS, SAT, CES, customer complaints, business metrics...)

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Hạn nộp hồ sơ: 03/05/2025

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