Tuyển Customer Success thu nhập 9 - 22 triệu Toàn thời gian tại Hồ Chí Minh - CÔNG TY CỔ PHẦN FILUM

Own Client Success: Take proactive ownership of a portfolio, ensuring clients achieve their goals through our platform.
Own Client Success
Drive Adoption & Loyalty: Develop tailored success plans for each client to maximize product adoption, encourage loyalty, and identify opportunities for growth.
Drive Adoption & Loyalty
Collaborate on Strategies: Work with Sales to co-create account strategies targeting retention and expansion goals.
Collaborate on Strategies
Lead Onboarding & Implementation: Guide new clients through the onboarding process, ensuring a seamless and insightful start with the Filum Platform.
Lead Onboarding & Implementation
Consult Executives: Build and maintain trusted relationships with client executives, offering strategic guidance on customer experience (CX) and engagement initiatives.
Consult Executives
Internal Collaboration: Partner with Product, Sales, and Marketing teams to drive customer satisfaction and operational success.
Internal Collaboration
Develop Processes & Resources: Design workflows, initiatives, and materials to improve the efficiency and impact of the Customer Success department.
Develop Processes & Resources

Candidate Profile
Experience: Minimum of 1 year in B2B customer success, account management, or consulting (experience in a SaaS environment is a plus).
Career Orientation: Desire to develop a career in Customer Success within a B2B technology company.
A curious, learning-oriented mindset with a passion for customer experience improvements.
Team player committed to shaping a world-class Customer Success department.
Required Skills
Proficiency in English (spoken and written).
Proficiency in English
spoken and written
Visualization: Ability to visualize your thinking.
Visualization:
Skill in AI Prompting: Demonstrated understanding or capability in using AI prompting tools effectively.
Skill in AI Prompting
Communication Skills: Exceptional ability to communicate and interact well with others.
Communication Skills
Team Spirit: Commitment to contributing to the development of a world-class Customer Success department.
Team Spirit
Don’t meet every requirement? That’s okay! We value unique perspectives and believe diverse experiences contribute to our success. If you are enthusiastic about this role, we would love to hear from you.
Don’t meet every requirement?

Salary & Allowances: 9M - 22M VND, along with additional allowances.
Salary & Allowances: 9M - 22M VND
Technology Insights: Strong opportunities to deepen your knowledge in technology, Customer Data Platforms (CDP), and Experience Management (XM).
Technology Insights:
Real-World Challenges: Engage directly in solving complex business problems related to XM.
Real-World Challenges:
Career Development: Support for online or external courses—we grow together.
Career Development:
Engaging Events: Participate in company trips, birthday celebrations, happy hours, and holidays.
Engaging Events:

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.

Hạn nộp hồ sơ: 31/12/2024

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