Tuyển Customer Success thu nhập Thương lượng tại Hà Nội - Pixelz Company Limited

1. Daily Operations: Provide timely resolution of customer inquiries and issues; collaborate with teams to meet SLAs and ensure positive customer experience.
2. Account Management: Proactively identify and address potential customer issues; conduct in-depth investigations and align with sales for up-selling and cross-selling opportunities.
3. Side Tasks/Projects: Participate in initiatives to improve customer experience and operational efficiency; collaborate with teams to implement new processes.
4. Communication and Collaboration: Foster effective communication with customers and internal teams; act as a liaison between customer support and other departments.
5. Continuous Improvement: Evaluate and suggest improvements to support processes; stay updated on industry trends and implement best practices.
6. Documentation: Maintain thorough documentation of interactions and activities; create and update internal process documentation and FAQ.

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Hạn nộp hồ sơ: 05/03/2025

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