Tuyển Customer Success thu nhập Thương lượng tại Hà Nội - Công ty TNHH Lotte Property & Development Việt Nam

I. JOB OBJECTIVE
Ensuring customer comfortable stay and high level of satisfaction at the Serviced Residence
II. JOB SUMMARY
Being in charge of operational tasks to providing smooth and good services for tenants.
III. RESPONSIBILITIES
* Customer Service
• Receiving and process to the team in charge related to customer complaints. (Correspond with customers, support customers to resolve daily complaints; Coordinate with other departments to support customer-related services)
• CS Managing (Manage and update the services being provided at SR (breakfast, shuttle bus, golf, birthday gifts...; Organize events for SR customers and events related to SR services)
* Sale Support
• Waiting list managing (Manage 3-bed room booking list and sell rooms when available; Update 3 bed room waiting for new customers and contact potential customer when room available; Sale reciprocal support for business customer clusters such as Samsung, LG... or Korean customers with rental needs)
• Sale support (Support short-term booking; Support tenants in adjusting contracts or other requests when contract adjustments are needed)
* Report Management

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Hạn nộp hồ sơ: 06/04/2025

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