Tuyển Customer Success thu nhập Thương lượng tại Hồ Chí Minh - SHINHAN VIETNAM FINANCE COMPANY LIMITED

1. Manage CS Team’s daily operations (55%):
• Call flow & dropped call real-time monitoring,
• Walk-in customer serving,
• Email, Zalo chat contact channels,
• Random check CSM tickets’ logging content,
• TAT control, and do following up over TAT cases with related Departments;
• First call resolution (FCR) control
• To collaborate with other Departments (internal customer) to determine best practice for the delivery of team service and customers, business partners (external customer) to get the assigned works done and meet CS’s KPIs
2. Enhancement & Development (35%):
• To develop team members’ initiatives/project/system enhancement
• Responsible for productivity and quality of customer service as well as staff performance
• Keep up-to-date on new or enhanced products/services to maintain a high-quality service with accurate information providing to customer
3. Others & Report (5%):

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.

Hạn nộp hồ sơ: 07/03/2025

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