Tuyển Customer Success thu nhập Thương lượng tại Hồ Chí Minh - A.P. Moller-Maersk

As Customer Service Agent, you’ll play a vital part in our success:
• Owns and manages the customer experience. Manages end-to-end shipment process, in compliance with relevant company procedures and agreements with customer.
• Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders to achieve best-in-class Customer Service.
• You will be the primary point of contact for key customer ensuring smooth execution of the end-to-end logistics lifecycle, working closely with the customer as well as internal and external stakeholders, maintain focus on voice of customer, process efficiency and business growth.
Key Responsibilities
• Deliver a best-in-class Customer Service experience.
• Responds to all enquiries in a timely and accurate manner.
• Ensure smooth execution of the end-to-end shipments.
• Exception Management & Resolutions.
• Regularly review and update SOP/IOPs.
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.
• Take ownership of the customer issues and solve in an urgent and responsible manner.

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.

Hạn nộp hồ sơ: 20/03/2025

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