Tuyển Customer Success thu nhập Thương lượng tại Hồ Chí Minh - Công Ty TNHH Dmu Logistics (Vietnam)

• Manage and take care of import/export shipments
• Manage and lead the customer experience agency team; (Strong in customs declaration, liquidation report, customs report is a plus point)
• Handle issues related to Logistics activities.
• Develop and optimize chatbox capabilities through continuous training: Handle important reports or reports assigned by the Director or Manager
• Coordinate with Planning Department/Customer/Vendor/Vendor to prepare import-export shipping documents and closely monitor to ensure smooth shipping and delivery:
• Monitor and update production status and ship schedules for customers; Work closely with functional departments to align Logistics and Purchasing activities with the overall business plan.
• Track and analyze key performance metrics such as average handle time, abandonment rate, etc;
• Train and develop a team of customer experience agents;
• Manage escalated customer complaints and ensure timely resolution;
• Prepare and present various reports to the management team;
• Support continuous improvement of processes to enhance customer experience Perform additional tasks as assigned by the Director

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.

Hạn nộp hồ sơ: 07/03/2025

Nộp hồ sơ ứng tuyển tại job3s.com.vn