Tuyển Customer Success thu nhập Thương lượng tại Hồ Chí Minh - International School Ho Chi Minh City (ISHCMC)

Position Objective
The Community and Customer Service Officer acts as the first point of contact for all incoming enquiries and requests to the school. Managing the Whole School Helpdesk, the role requires efficient and professional customer service, supporting a variety of stakeholders, including potential parents, current parents, faculty, and students among others. Key responsibilities include answering incoming telephone calls, managing the ISHCMC Community Email Mailbox and other duties to support the parental experience throughout the school.
Responsibilities
The Whole School Helpdesk Operator reports directly to the Director of Community & Global Engagement. Their role includes performing a full range of duties, including but not limited to:
• Ensure all enquiries via telephone and email are politely acknowledged, answered, and forwarded to the appropriate team in a timely manner
• Set a message machine and take messages after working hours
• Log all feedback and customer queries on the parents / teachers / students’ inquiries & comments management tool
• Manage large-scale issues and complaints with escalation to the Community Engagement Director where necessary

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.

Hạn nộp hồ sơ: 15/03/2025

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