Tuyển Customer Success thu nhập Tới $ 1.500 /tháng tại Hà Nội - GemCommerce

Why we’re looking for you
We’re a SaaS company specializing in helping Shopify/Ecommerce Brand Build & Customize Website for higher conversion. As our customer base grows in North and South America, we’re looking for a Customer Success Supervisor to lead our night shift team (9:00 PM - 6:00 AM GMT+7).
We’re a SaaS company specializing in helping Shopify/Ecommerce Brand Build & Customize Website for higher conversion. As our customer base grows in North and South America, we’re looking for a Customer Success Supervisor
Join us to work with global customers and build a proud, customer-centric team delivering top-notch service from Vietnam. You’ll need solid SaaS support experience, a tech-savvy mindset, proven team management skills, and excellent English (IELTS 7.0+ or equivalent). Let’s create outstanding customer experiences together!
Join us to work with global customers and build a proud, customer-centric team delivering top-notch service from Vietnam.
You’ll do
1. Top 3 Priority:
- Manage and oversee the performance of the Customer Success team (10-15 members), ensuring KPIs such as response time, service quality, ticket volume, and positive reviews are consistently met or exceeded.
- Actively participate in recruitment, and onboarding processes, including training new team members on workflows, product knowledge, and customer success skills.
- Provide hands-on support for customer interactions, especially handling complex or escalated cases to ensure timely and effective resolutions.

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.

Hạn nộp hồ sơ: 23/03/2025

Nộp hồ sơ ứng tuyển tại job3s.com.vn