Chi Tiết Tin Tuyển Dụng Software Engineering Tại Công ty TNHH ITECHWX
- Hồ Chí Minh: VISTA Building, 19 Tan Cang St., Ward 25, Bình Thạnh
Mô Tả Công Việc Software Engineering Với Mức Lương 22 - 28 Triệu
• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
• Follows processes provided by the business.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Với Mức Lương 22 - 28 Triệu Thì Cần Những Yêu Cầu Công Việc Gì
• Available to work night shifts (on-site at the company, shift hours: 20:00 - 5:00 or 23:00 - 8:00, working 8 hours per shift, with a total of 5 shifts per week, and 2 flexible days off)
• Freshers are welcome with a good learning ability and working attitude
• Experience/Knowledge in IT industry skills is a must
• Customer service mindset
Tại Công ty TNHH ITECHWX Thì Được Hưởng Những Gì
• Salary at 100% during the probationary period
• Training will be offered
• Full working equipment will be provided
• 90% contribution of the gross salary to social insurance
• 12 days of annual leave, 8 days of sick leave
• 30% allowance on gross salary (If the working hours fall between 22:00 and 6:00, they can be counted toward the night shift allowance) + PVI insurance + 500,000 VND food allowance for employees working night shift
• Annual Health Checkup
Cách Thức Ứng Tuyển Tại Công ty TNHH ITECHWX
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Hạn nộp hồ sơ: 03/11/2024
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