Tuyển IT Helpdesk thu nhập Thương lượng tại Hà Nội - Gear Inc.

Job Summary:
The Junior IT Technician provides first-line technical support to employees, ensuring the smooth operation of IT systems and addressing issues related to hardware, software, and network connectivity. This role requires strong problem-solving skills, effective communication, and a customer-focused approach to support the dynamic needs of a BPO environment.
Responsibilities:
Responsibilities
1. End User Support
Respond to IT Requests: Act as the first point of contact for IT-related queries via email, phone, chat, or ticketing systems. Log, prioritize, and manage service requests and incidents in the ticketing system.
Respond to IT Requests:
Troubleshooting: Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and other peripherals. Assist with login problems, software errors, and connectivity issues.
Troubleshooting
Escalation: Escalate unresolved issues to higher support levels (Level 2 or 3) or specialized teams as needed.
Escalation
2. System and Network Support
Access Management: Manage user accounts, permissions, and access control for IT systems. Assist in onboarding and offboarding employees, ensuring timely account setup or deactivation.
Access Management
Technical Support: Perform basic maintenance and troubleshooting for network devices, servers, telecommunication systems, and other IT equipment. Coordinate with vendors for equipment repairs or replacements.
Technical Support

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.

Hạn nộp hồ sơ: 07/03/2025

Nộp hồ sơ ứng tuyển tại job3s.com.vn