Tuyển Nhân viên kinh doanh thu nhập Thỏa thuận Toàn thời gian tại Hà Nội - Công Ty TNHH Kintetsu World Express Việt Nam

► Sales:
• Sell KWE's products, including Ocean, Air, CBT, Warehousing, and VAS Services for both inbound and outbound shipments.
• Conduct regular visits to customers to check for any problems, monitor the competition, and share market information.
• Follow and maintain pipelines, respond to requests for information, and remain proactive and responsive to prospective customers.
• Stay informed on market trends, competitor activities, and carrier fluctuations by studying the market and updating the CRM system.
• Serve as the main point of contact between customers and internal teams (such as pricing, operations, and documentation) to fulfill customer needs.
• Make service contracts with customers, with final responsibility belonging to the Sales and Marketing PIC.
• Monitor AR with customers, with final responsibility belonging to the Sales and Marketing PIC.
• Create SOPs for the service based on customers' agreements and requirements.
• Input a daily shipping plan into the Daily APP for the booking and operation teams to follow.
► Customer satisfaction:
• Handle customer inquiries and complaints, consult with superiors if needed.
• Conduct regular customer satisfaction surveys.
► Others:
• Perform other tasks as assigned by the superiors.
• Regularly monitor emails and respond promptly to messages with the necessary information within 24 hours of receiving the initial inquiry.
• Report to direct superiors as requested.

► Education and experience:
• Bachelor or higher education degree in a relevant field.
• Training or certifications with demonstrated experience or expertise in the forwarding and logistics industry processes and practices.
• Experience using systems for bookings, documentation, shipping document insurance, and intranet.
• Hands-on experience in executing all aspects of operational procedures efficiently.
► Required skills and abilities:
• Good at MS Office (Word, Excel, PowerPoint).
• Intermediate English proficiency. Another language (Japanese, Chinese, Korean, ect.) is a plus
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Excellent verbal and written communication skills, with an emphasis on active listening.
• High attention to detail, accuracy, and the ability to proofread and edit work.
• Customer-focused with a strong customer service orientation.
• Flexibility and adaptability to change.
• Proactive and self-starter with initiative and problem-solving skills.
► Working Conditions and Benefits:
• Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City
• Working time: Monday to Friday, from 8:00 AM to 5:35 PM
• Annual Leave: 12 days/year (after probation time)
• Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
• Annual Salary Increase: once per year
• Performance Assessment: twice per year (fixed in April and October)
• Insurance: 24 hours’ Accident Insurance, 100% Social Insurance, Health Care Insurance
• Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.

Hạn nộp hồ sơ: 19/03/2025

Nộp hồ sơ ứng tuyển tại job3s.com.vn