Tuyển Business Intelligence thu nhập Thương lượng tại Hồ Chí Minh - Deloitte Consulting SEA

Work you’ll do:
• You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
o To render 2nd level AMS support by performing in-depth production incident (simple to medium level complexity) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
o To collaborate with Developer to deliver simple to medium complexity enhancements within the agreed timeframe and with quality.
o To provide progress and status reports at regular intervals to the Client
o To escalate and inform the Service Delivery Manager (SDM) and/or the Team Lead, as early as possible, of any impending slippage in the delivery dates, aging tickets, or any matters likely to impede the service level of the contract
o To maintain documentation according to firm standards, best practices, and standard operating procedures
o To fully comply with and adhere to all the standard AMS process & procedures that are developed, and client’s IT policies that applies.
o To actively participate and contribute to any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.

Hạn nộp hồ sơ: 09/04/2025

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