Tuyển IT Helpdesk thu nhập Thương lượng tại Hồ Chí Minh - BIS

1/ Operations and Support
- Support and coach end users in the correct and effective use of the school’s ICT resources (hardware and software)
- Handle incoming support requests from end users using the Service Desk System and ensure that users receive appropriate help in a timely manner
- Produce support documentation, user guides, and maintain an ICT support knowledge base
- Log support calls and take appropriate action to ensure a satisfactory response with acceptable time frames in line with the department’s service level agreement
- With Helpdesk Supervisor to manage IT Assets/Technology equipment, dispose of expired equipment and recommend IT Network Manager to buy new equipment needed for the school
2/ Engineering and Provisioning
- Install, test and maintain a variety of personal computing and network hardware and software systems, with local area network and wide area network connections
- Configure, deploy and maintain classroom and office ICT hardware and software applications
- Perform diagnostic tests, modify or repair desktop hardware, including PC, printer, data projector and peripherals

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Hạn nộp hồ sơ: 23/02/2025

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