Tuyển Market Research thu nhập Thương lượng tại Hà Nội - Công Ty TNHH Diebold Nixdorf Việt Nam

Provides technical support to DN Services, Service Partners and Customers, based on expert knowledge of DN-serviced products and solutions. Starting point for structured problem management in the DN Incident & Problem Management process. Identifies, analyzes, addresses and resolves technical problems. Supports technical escalations as a well as improvement initiatives. Adopts and provides technical product trainings and ensures communication and feedback of service-relevant information to / from country services units. Develops, implements, maintains and advises on service processes and standard operational procedures. Initiates, manages or supports customer, fleet and product performance improvement projects and initiatives.
Responsibilities
• Provide technical support to assigned technicians, customers, or specific products/services.
• Identify and troubleshoot complex technical issues, such as mechanical, mechatronic, electronic, software configurations, and integration problems, in collaboration with other DN support functions.
• Follow proper case management protocols for assigned cases and tasks, prioritize urgent requests, update, and escalate cases in alignment with your supervisor.
• Analyze technical issues and configuration topics, evaluate defective materials, and perform root cause analysis.
• Conduct technical training, on-site support, and manage product-related technical escalations.

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Hạn nộp hồ sơ: 08/03/2025

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