Tuyển Product Marketing thu nhập Thương lượng tại Hồ Chí Minh - Công Ty TNHH Bảo Hiểm Liberty

Job Summary
In this role, you will play a crucial part in oversee and manage the application support team and ensure the smooth operation of critical business applications.
Job Responsibilities
Team Leadership and Management
• Lead, mentor, and motivate a team of application support analysts, providing guidance, performance feedback, and professional development opportunities.
• Define and allocate team resources effectively to achieve departmental goals and service level agreements (SLAs).
• Conduct regular team meetings, and one-on-one coaching sessions.
• Foster a collaborative and positive team environment conducive to high performance.
Operational Support
• Ensure timely and effective resolution of application incidents, service requests, and problems.
• Manage the incident, problem, and change management processes related to applications.
• Monitor application performance and availability, proactively identifying and resolving potential issues.
• Develop and maintain comprehensive application documentation, knowledge base articles, and troubleshooting guides.
• Implement and enforce standard operating procedures (SOPs) for application support.

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.

Hạn nộp hồ sơ: 26/03/2025

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