Tuyển Project Manager thu nhập Thương lượng tại Hà Nội - Gear Inc.

About the job Workforce Management Analyst
The successful candidate will work directly with senior management to analyze and forecast the workforce capacity to perform the workforce planning and scheduling for our BPO team. The main responsibilities include, but are not limited to:
1. Workforce Planning and Scheduling
- Responsible for day-to-day operations reporting to the Regional Workforce Manager;
- Prepare work schedules by team, by queue and by LOB including breaks, training, team meetings and other non-moderation activities;
- Maintain a roster of staff with accurate employee details which includes availability, preferences, and skills;
- Coordinate with training and talent acquisition team to forecast and manage staffing needs;
- Monitors adherence to work schedules and tracks over/under compliance and creates action plans to address staffing gaps and optimize utilization;
- Acts as WFM SME by providing program oversight and taking appropriate action to meet KPI goals and maximize efficiency.
2. Workforce Forecasting

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Hạn nộp hồ sơ: 06/03/2025

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