Chi Tiết Tin Tuyển Dụng Project Manager Tại Gear Inc.
- Hà Nội: Hai Bà Trưng, Hà Nội
Mô Tả Công Việc Project Manager Với Mức Lương Thỏa thuận
About the job Real-Time Analyst (RTA)
Introduction
Gear Inc. is seeking Real-Time Analyst positions for our Moderation team. Our Real Time Analyst will work directly with Regional Workforce Manager
Responsibility
- Monitors real-time work volume and schedule conformance via internal tool to efficiently utilize staffing resources;
- Coordinates and manages same-day and/or short-term offline event scheduling for moderation agents while maintaining acceptable performance of the center;
- Analyses trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results;
- Participates in Help Desk internal and external communications to relay how issues are impacting the center\'s performance;
- Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity;
- Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.
Với Mức Lương Thỏa thuận Thì Cần Những Yêu Cầu Công Việc Gì
Tại Gear Inc. Thì Được Hưởng Những Gì
Cách Thức Ứng Tuyển Tại Gear Inc.
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.
Hạn nộp hồ sơ: 27/04/2025
Nộp hồ sơ ứng tuyển tại job3s.com.vn
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