Tuyển Product Marketing thu nhập Thương lượng tại Hồ Chí Minh - Innovature Consulting Co., Ltd

1. Job brief:
We are looking for proactive, detail-oriented Customer Service Team Lead and Assistant Customer Service Manager for customer service department. You will join and support our customer service teams in delivering outstanding service and maintaining high customer satisfaction. These roles are perfect for someone passionate about fostering team success and ensuring smooth daily operations while addressing customer needs with efficiency and care.
Customer Service Team Lead and Assistant Customer Service Manager
- Working location: 9th Floor, Ree Tower, 9 Doan Van Bo, Ward 13, District 4, HCMC
- Working hours: This position requires direct client interaction within the US, with working hours aligned to US time zone from 9PM – 6AM (Mon – Fri). Hybrid work options are available.
2. Responsibilities:
a. Team Support and Coordination
- Assist in supervising and mentoring the customer service team.
- Coordinate team schedules to ensure adequate coverage and adherence to service level agreements (SLAs).
- Provide input on training plans to help team members improve their skills and productivity.
- Act as a back-up for team members during staff turnover or high-demand periods.

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.

Hạn nộp hồ sơ: 09/03/2025

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