Chi Tiết Tin Tuyển Dụng Customer Success Tại CÔNG TY TNHH GEMCOMMERCE
- Hà Nội: Tòa Artemis, số 3 Lê Trọng Tấn, Thanh Xuân, Quận Thanh Xuân
Mô Tả Công Việc Customer Success Với Mức Lương Thỏa thuận
Manage and oversee the performance of the Customer Success team (10-15 members), ensuring KPIs such as response time, service quality, ticket volume, and positive reviews are consistently met or exceeded.
Actively participate in recruitment, and onboarding processes, including training new team members on workflows, product knowledge, and customer success skills.
Provide hands-on support for customer interactions, especially handling complex or escalated cases to ensure timely and effective resolutions.
Collaborate with other teams (product, marketing team) to improve processes, share customer insights, and contribute to product development by relaying feedback from users.
Monitor team progress, provide coaching and mentorship, and foster a positive, high-performing team culture.
Continuously improve customer service standards and ensure alignment with company goals and values.
Với Mức Lương Thỏa thuận Thì Cần Những Yêu Cầu Công Việc Gì
Proven experience in customer success or support roles, preferably in SaaS or technology-driven environments.
Strong leadership skills with a track record of managing and training teams of 10-15 members.
Excellent English communication skills (IELTS 7.0+ or equivalent) with the ability to coach and train effectively.
Solid understanding of customer service best practices, especially for SaaS products, and a customer-first mindset.
Analytical skills to track KPIs and develop strategies to improve team performance.
Problem-solving abilities to handle challenging customer cases with professionalism and efficiency.
Flexibility to work during night shifts (9:00 PM - 6:00 AM GMT+7)
Tại CÔNG TY TNHH GEMCOMMERCE Thì Được Hưởng Những Gì
Work with top-class partners in the IT industry
Opportunity to grow our products in global markets, and expand to several branches throughout the countries.
Performance review and competency evaluation: twice per year.
Lunch meal + Parking fees provided.
Annual performance bonus & 13th – month salary: up to 3-month salary (based on your devotion and business efficiency)
Holiday bonus & Company trip
Annual leaves: 12 days per year
Treatment: annual health check-up at top clinic in VN, weekly shoulder massage treatment, monthly team bonding, annual company trip,…
Training program: 100% product training and other training program according to the Company’s policy
Cách Thức Ứng Tuyển Tại CÔNG TY TNHH GEMCOMMERCE
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.
Hạn nộp hồ sơ: 06/06/2025
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