Tuyển Customer Success thu nhập Thoả thuận Toàn thời gian tại Hồ Chí Minh - CÔNG TY CỔ PHẦN AHT TECH

Communicate with end-users via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue
Gauge the severity of incidents by identifying the impact of software or hardware failure on the customer’s business and use appropriate conflict resolution techniques as needed
Provide customers with frequent, timely updates on case progress and resolution, ensuring a positive customer experience
Manage the incident lifecycle to ensure the case progresses as planned and that all stakeholders are updated regularly
Collaborate with cross-functional teams to ensure timely and accurate issue resolution

Graduated from Faculty of Accounting, Audit, Economics - Finance, or Information System
From 2 years of experience in customer success/service or related role
2 years
Proficient in English, especially speaking
Proficient in English
Experience/Knowledge of ERP systems (Odoo, Oracle, SAP, etc) is an advantage; or have strong desire to learn new technical skills
ERP
Strong negotiation and problem-solving skills
Good at developing and maintaining positive working relationships
Excellent multi-tasker with great organizational skills

Competitive salary based on skills and experience
2-month probation with 85% of the official salary
Review performance according to the company rule (Twice a year)
Be consulted and oriented on a clear career path
Participate in internal training programs to improve skills
Working in a friendly, dynamic and professional environment, chances to challenge yourself and fast growing in the career
Working hours: From Monday to Friday (8 hours/day), flexible check-in from 8:00-9:00 AM, no weekend working
Social Insurance according to Labor Law
Annual health check-up at international hospitals
13 days of annual leave per year
Participation in various company events such as New Year/Year-End Party, Company Trip, Anniversary Celebration, Happy Hour, etc.
Involvement in volunteering and team-building activities, as well as internal sports competitions (e.g., gaming tournaments, running, football, badminton, etc.)
Have a chance for internal training programs to improve professional skills, soft skills and foreign languages (English, Japanese, etc.)
Opportunities to obtain professional certificates

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.

Hạn nộp hồ sơ: 16/04/2025

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